Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

New Covid-19 Normal: Orders typically ship within 1 to 3 business days of purchase date, Monday through Friday, as long as items are in-stock.

Which payment methods are accepted in the Online Shop?

Credit and Debit Card

We accept MasterCard and Visa for payment. Your credit card will not be charged until your order is shipped. You can shop with confidence, knowing that transactions are protected by the highest level of security via SSL encryption.

We’ll authorise your credit card at the time of your order. As part of this authorisation process, your bank will place a hold on your account for the purchase amount of your order.

PayPal

We accept payment by PayPal. If you select PayPal as your payment method, you’ll be taken to the PayPal website to log in to your account.

How long will delivery take?

Standard Delivery

• Takes 3-5 business days.

Express Delivery

• Takes 1-2 business days.

What exactly happens after ordering?

Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.

You must complete the returns form sent to you with your order and send it back to us with the items you are returning.

We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.

Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.

If you wish to exchange an item, this can be done in store. If not returned via one of our stores, we can only offer a refund.

PayPal, PayPal Credit or Apple Pay payments cannot be refunded in store and have to be processed by our Web Returns team. You can still return items to store, where they will be returned for free to the Web Returns team on your behalf.

Send us an email

Email: admin@kydepot.com

Address: 1099 W High St, Lexington, KY 40508

Store Hours:
Tuesday-Saturday
11AM – 5PM